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Frequently Asked Questions

Frequently Asked Questions

Find answers to the most common questions about EMagneto, pricing, execution, onboarding, and how Ecommerce 2.0 works.

01 / About EMagneto

1. What is EMagneto?
EMagneto is an execution infrastructure for ecommerce — a system that manages everything a business needs after launch, from product content and marketing to professionals and growth, through one platform. Instead of coordinating photographers, designers, agencies, and marketers yourself, EMagneto connects and manages them for you, so you can focus on your business.

Learn more in our complete guide to What is EMagneto.

2. How does EMagneto work?
You start by creating your ecommerce business on EMagneto. From there, you can manage your store, request execution services, collaborate with professionals, and grow through the EMagneto ecosystem. You get one place to track progress, review milestones, and see results. You don't coordinate anyone yourself.

See how EMagneto manages execution after launch.

3. What is Ecommerce 2.0?
Ecommerce 1.0 helped businesses launch online stores. Ecommerce 2.0 focuses on everything that happens after launch.

Launching a website is no longer the biggest challenge. Product presentation, marketing, catalog management, content creation, and consistent execution are what determine long-term growth.

Ecommerce 2.0 is the infrastructure layer that connects technology, people, and execution — so businesses can grow after launch, not just exist online.
4. Who is EMagneto built for?
EMagneto is built for businesses that have a good product but don't have the time or team to manage everything that comes after launch.

It works best for manufacturers, D2C brands, boutique owners, retailers, wholesalers, and growing ecommerce businesses who want execution managed for them — not just software to manage it themselves.

If you're spending more time coordinating the team than running your business, EMagneto is built for you.

If you're planning to launch your first online business, start with our step-by-step ecommerce guide.

5. What makes EMagneto different from other ecommerce platforms?
Traditional ecommerce platforms give you software to build and manage a store. EMagneto gives you the store and manages what happens after it goes live.

The difference is accountability. A platform gives you tools. EMagneto takes responsibility for execution—the professionals, the content, the marketing, and the coordination behind it. You don't just get software. You get a system that runs alongside your business.

If you're comparing platforms, read our detailed Shopify vs WooCommerce guide.

6. Why do you call EMagneto an Execution Infrastructure?
Infrastructure is what everything else runs on. Roads for transport. Internet for communication.

EMagneto is infrastructure for ecommerce execution — the layer that connects your store, professionals, marketing, and growth into one coordinated system.

Platforms give you tools to use. Infrastructure runs the operation for you. That's the difference.
7. Is EMagneto a software platform or a service?
EMagneto is both — but the distinction matters.

The software coordinates everything: tasks, milestones, payments, reporting. The network delivers the actual work: product photography, catalog creation, graphic design, digital marketing, influencer campaigns.

Most agencies sell you services. Most platforms sell you software. EMagneto connects both so technology manages the process and professionals deliver the work — without you managing either.

Learn how the complete execution system works.

8. Why was EMagneto created?
We watched sellers do everything right — build the store, hire the photographer, run the ads — and still not grow. Not because they lacked effort. Because nobody connected all of it to one outcome.

Every agency delivered its piece. Every freelancer sent their invoice. But at the end of the month, the seller was still holding everything together themselves.

That gap — between launching and actually growing — is what EMagneto was built to close.

Learn more about the biggest problem ecommerce businesses face after launch.

02 / Pricing & Plans

1. How much does EMagneto cost?
EMagneto currently offers two annual plans.

The Single Store plan is ₹20,000 per year — for businesses managing one ecommerce store.

The Multi Vendor plan is ₹60,000 per year — for businesses running a marketplace with multiple vendors.

Both plans are billed annually with no monthly fees.

Wondering what other costs to expect when running an ecommerce business? Read our guide on the hidden costs of ecommerce in India. hidden costs of ecommerce in India.

2. What's the difference between the Single Store and Multi Vendor plans?
The difference comes down to how your business is structured.

Single Store is for businesses selling their own products under one brand.

Multi-vendor is for businesses building a marketplace where multiple sellers or vendors operate under one platform.

If you're not sure which plan fits your business, book a demo, and we'll help you decide.
3. Are there any monthly or hidden charges?
No. EMagneto is billed annually — no monthly fees, no surprise charges.

Your plan includes the ecommerce platform, hosting, CDN, and all standard features.

If you use additional services — such as product photography, catalog creation, or marketing — those are charged separately, only for the work you request. Additional services are completely optional. You only pay when you request them.

Many sellers also underestimate the ongoing costs of running an ecommerce business. Learn about the hidden costs most beginners ignore.

4. Can I upgrade my plan later?
Yes. As your business grows, additional plans and capabilities will be introduced, allowing you to upgrade when the time is right.
5. What is included in every EMagneto plan?
Every EMagneto plan includes your ecommerce store, custom domain support, free hosting, and CDN—everything you need to get your business online.

Every plan also includes Satellite for execution and Star for distribution, bringing your store, execution, and distribution together in one connected ecosystem.

One platform. One ecosystem. Everything connected.

03 / Planet — Ecommerce Store

1. What is Planet?
Planet is EMagneto's ecommerce platform — where you build, manage, and grow your online store.

It gives your business a dedicated website with full control over products, orders, and customers. But Planet isn't just a store builder. It's the foundation of your entire execution system — connected to the professionals who create your content, the marketers who run your campaigns, and the distribution network that promotes your products.

One store. Everything connected to it.
2. Can I use my own domain?
Yes. You can connect your existing domain to your Planet store in a few simple steps. If you don't have one yet, you can register a new domain and connect it during setup.

Your website remains your brand, not ours.
3. Is hosting included?
Yes. Every EMagneto plan includes secure hosting and CDN — no extra cost, no separate purchase, no server management required.

Your store stays fast, secure, and online. That's handled.
4. Do I own my website and customer data?
Yes — completely.

Your website belongs to your business. Your customer data belongs to your business. EMagneto gives you the platform to manage both, but ownership never transfers to us.

We believe your business should never lose control of its most valuable asset — its customers.
5. Can I customize my ecommerce website?
Yes. You can customize your store to match your brand — logo, colors, banners, product collections, and page content.

If you need customization beyond what's currently available, our team can help you understand what's possible for your business.
6. Can I sell internationally?
Yes. Your Planet store can be accessed by customers from anywhere in the world.

If you plan to sell internationally, payment methods, shipping, taxes, and other requirements depend on your business setup. Our team can help you understand the best approach for your market.
7. Does Planet support SEO?
Yes. Planet is built with SEO best practices in mind.

You can optimize important elements such as page titles, descriptions, URLs, and other on-page content to help search engines understand your store.

As the platform evolves, we'll continue improving SEO capabilities to help businesses grow through organic search.
8. Is Planet suitable for beginners?
Yes. Planet is built for both first-time sellers and established businesses.

If you're launching your first online store, you don't need any technical knowledge. The platform takes care of the technical foundation, while our onboarding process helps you get started.

If you're already selling online and want to move to a more connected system — where your store, execution, and marketing all work together — Planet is built for that too.

Learn more about planet

04 / Satellite — Execution Network

1. What is Satellite?
Satellite is EMagneto's execution network — a verified network of professionals who execute the real work your ecommerce business needs after launch.

Product photography, design, marketing, influencer campaigns, catalog building — instead of finding, hiring, and coordinating each person yourself, you request what you need, and Satellite manages the execution.

You stay focused on your business. The work gets done without you chasing anyone.

Explore the complete Satellite network and available services.

2. What services are available through Satellite?
Satellite currently covers the core services ecommerce businesses need after launch:

Product photography, model shoots, product cataloging, content writing, graphic design, social media creatives, digital marketing, influencer campaigns, and other execution services.

If your business needs something not listed here, reach out. We'll tell you honestly whether it's something we can support.

Expllore Satellite network

3. How does EMagneto choose professionals?
Every professional in the Satellite network goes through a verification process before they're assigned to any project.

We evaluate their portfolio, past work quality, experience in ecommerce-specific tasks, and how they perform on actual projects over time. Professionals are continuously evaluated based on the quality of their work and project performance over time.

When you request a service, we match you based on your business type, product category, and what the project actually requires — not just whoever is available.
4. Can I work with my existing photographer or agency?
Yes. If you already have people you trust, they can stay. EMagneto organises and coordinates execution around them — you still get the benefit of one managed system without losing the relationships you've built.

Our goal isn't to replace good people—it's to make execution easier.

Learn why managing multiple freelancers and agencies becomes one of the biggest challenges for growing ecommerce businesses.

5. What happens if I'm not happy with the quality of work?
Every Satellite project begins with clearly defined deliverables, so both you and the professional know what's expected before work starts. If the delivered work doesn't match the agreed scope, we'll review it with the professional and work toward a fair resolution, which may include revisions where appropriate.

Project payments follow the agreed milestones, giving both businesses and professionals a transparent way to work together.
6. How do I pay for Satellite services?
You only pay for the services you request—there are no fixed monthly charges for using Satellite.

Each project is priced based on its scope, with payments divided into agreed milestones instead of requiring full payment upfront.

This keeps projects transparent, reduces risk for both businesses and professionals, and ensures payments are linked to project progress.
7. Can I request services only when I need them?
Yes. There's no commitment to use Satellite on a fixed schedule.

Some businesses request product photography once or twice a year. Others use design and marketing support every month. You use it when your business needs it — nothing more.

Browse all available services on Satellite.

8. How is Satellite different from hiring freelancers?
When you hire a freelancer, you find them, negotiate, brief them, follow up, review, revise, and pay — and if they disappear, you start over.

With Satellite, you request what you need. EMagneto assigns a verified professional, manages the brief, tracks the delivery, reviews the work against the agreed brief, and handles the payment. If a project runs into delivery issues, EMagneto steps in to manage the situation and work toward the right solution.

You manage your business. We manage execution.

Read about the biggest problem ecommerce businesses face after launch and why execution matters more than finding individual freelancers.

9. How does EMagneto maintain quality?
Quality isn't left to chance. It's built into the process.

Every project starts with a defined brief and agreed deliverables. Work is reviewed at each milestone before moving forward. Professionals are rated on actual project performance — not just credentials.

Over time, the system gets better at knowing who to assign for what — because every completed project helps improve future decisions.
10. Is Satellite only for EMagneto websites?
No. Satellite works with ecommerce businesses regardless of the platform they use.

Whether your business runs on Shopify, WooCommerce, a custom website, or another ecommerce platform, you can still use Satellite for professional execution services.

You don't need to rebuild your website to benefit from the network.

05 / Star — Distribution Network

1. What is Star?
Star is EMagneto's distribution network for ecommerce businesses.

Businesses publish products they want to promote along with their promotional offers. Creators, influencers, and affiliates can explore those opportunities, choose the ones that fit their audience, and earn by promoting products they believe fit their audience.

One network. More opportunities. Better distribution.
2. How does Star help my business grow?
Star helps more people discover your products through creators, influencers, and affiliates.

List the products you want creators to promote and decide how you want to reward them. Creators can browse businesses, brands, and products, then choose the ones they want to promote to their audience. When they generate sales, they earn according to your offer.

You focus on your business. Star helps people discover it.
3. Can influencers join the Star network?
Yes.

If you're a creator, influencer, or affiliate, you can join the Star network and explore businesses, brands, and products looking for promotion.

Choose the opportunities that match your audience, create content, and earn according to the business's offer.
4. How do affiliates earn through Star?
Affiliates earn by promoting products listed on the Star network.

Each business sets its own reward structure, which may include a commission on sales, a fixed payment, or a combination of both. When an affiliate generates a successful sale, the system tracks the performance and calculates earnings according to the business's offer.

Everything is agreed upon before the promotion begins, so both businesses and affiliates know exactly how rewards are calculated.
5. Can brands collaborate with creators through Star?
Yes.

You don't have to wait for creators to find you.

You can publish your products and offers for the network to discover, or directly invite creators you want to collaborate with.

Star supports both approaches, so you can promote your products in the way that works best for you.
6. Is Star included with every EMagneto plan?
Yes. Star is included in every EMagneto plan at no additional cost.
You can start using Star whenever you're ready to promote your products through creators, influencers, and affiliates.

06 / Compare EMagneto

1. What's the difference between EMagneto and Shopify?
Shopify helps businesses build and launch ecommerce stores. It's a strong platform for getting online quickly.

Like Shopify, EMagneto lets businesses build an ecommerce store. The difference is what happens after launch. Where Shopify gives you the tools to run your store, EMagneto also manages the execution that happens after launch.

Shopify focuses on your store. EMagneto focuses on your business after the store goes live.

Learn more in our Shopify vs WooCommerce comparison.

2. EMagneto vs WooCommerce – which is better?
It depends on what you want to manage yourself.

WooCommerce gives you full flexibility — but you're generally responsible for choosing and managing your hosting, plugins, updates, and overall technical setup. If you're comfortable with that, it's a powerful option.

EMagneto is for businesses that want the platform and the execution managed together. You spend less time managing the technical side and more time running your business.

If you want control over every setting, use WooCommerce. If you want execution managed for you, EMagneto.

Compare Shopify and WooCommerce in detail before deciding.

3. Can I move my existing website to EMagneto?
Yes, if you already have an ecommerce website, you can move it to EMagneto.

The migration process depends on your current platform and the complexity of your store. Our team will review your existing setup and help you understand the best way to migrate your products, content, and other important data.

Every business is different, so we'll guide you through the process before any migration begins.

Store already live but not getting sales? Read why.

4. Can I use EMagneto with my existing Shopify or WooCommerce store?
Yes.

You don't have to switch platforms to benefit from EMagneto.

If your website already runs on Shopify, WooCommerce, or another ecommerce platform, you can still use Satellite for professional execution services and Star for distribution. When you're ready, you can decide whether moving to the complete EMagneto ecosystem makes sense for your business.

See our detailed Shopify vs WooCommerce guide.

5. Why choose EMagneto instead of hiring an agency?
Agencies usually focus on delivering a specific service—a marketing campaign, a design project, or a product shoot. Once the project is complete, the next step is often left for you to manage.

EMagneto is built differently. Instead of treating every project as a separate job, the system keeps execution moving. Photography, design, marketing, and other activities work together through one connected process.

One system. One workflow. One point of accountability.

Learn why execution is still ecommerce's biggest problem.

6. Why choose EMagneto instead of freelancers?
Freelancers are great for individual tasks. Businesses need consistent execution.

As your business grows, managing different freelancers becomes a job in itself. EMagneto brings photography, design, marketing, content, and other execution into one connected system, so you can focus on growing your business instead of coordinating people.

Read why growing stores struggle with execution.

7. Can EMagneto replace multiple ecommerce tools?
For many businesses, yes.

Instead of using separate platforms for your website, execution, professional network, and distribution, EMagneto brings them together into one connected ecosystem.

The goal isn't to replace every tool you use. It's to bring the parts of your business together, so you spend less time coordinating and more time growing.

Learn how EMagneto works as one connected system.

8. Which ecommerce platform is right for my business?
It depends on what your business needs beyond the website.

If you only need an online store, there are many excellent ecommerce platforms to choose from.

If you need the store and what comes after it—execution, professional services, and distribution—EMagneto is built for that.

The best platform is the one that matches how you want to build your business. Not just how you want to launch it.

Compare Shopify and WooCommerce before choosing.

07 / Getting Started

1. How do I get started with EMagneto?
Getting started is simple.

Choose the plan that best fits your business and contact our team. We'll understand your business, your goals, and help you set up your ecommerce store. Once everything is ready, you can start using the EMagneto ecosystem to manage and grow your business.Getting started is simple.

Choose the plan that best fits your business and contact our team. We'll understand your business, your goals, and help you set up your ecommerce store. Once everything is ready, you can start using the EMagneto ecosystem to manage and grow your business.

New to ecommerce? Start with our complete ecommerce guide.

2. Do I need technical knowledge to use EMagneto?
No. EMagneto is built for business owners, not developers.

Whether you're starting your first online business or already running an established brand, the platform is designed to be easy to use without requiring technical expertise.

Learn how to start an ecommerce business step by step.

3. Can I use only one part of the EMagneto ecosystem?
Yes.

You don't have to use everything from day one.

You can start with the ecommerce platform and gradually use Satellite or Star whenever your business needs them. EMagneto is designed to grow with your business.

Compare our plans to choose what fits your business.

4. How can I contact EMagneto?
You can contact us through the Contact page, WhatsApp, email, or by submitting the enquiry form on our website. Whether you're a seller, agency, creator, partner, or investor, we're always happy to start a conversation.

Visit our Contact page to book a demo or ask a question.

Every ecommerce business is different. Let's discuss yours.